Frequently Asked Questions

Q:Once I have paid, how long will it take to be posted to me?

A:If you pay using PayPal, mastercard, credit card or band deposit, ASG posts within 24 hours upon clearance of funds. PayPal ECheque takes 3 – 5 working days or 1 to 3 days for EFT. Please ensure you include your order number and surname as a reference when paying EFT

Q:Will I receive any form of confirmation that my payment has been received and product posted?

A: Yes, you will receive an email notifying you that the payment has been received. ASG endeavours to ship within 24 hours of receiving payment or once payment has cleared

Q:Is it safe to purchase on-line?

A: ASG is a secure website. The padlock icon on the base of your browser appears when you enter ASG’s secure ‘checkout’ area. This indicates that all information entered in the session is completely secure. No personal details or payment details are kept or recorded

Q: Are my credit card details stored?

A: No, when using a credit card your payment is encrypted and you process your payment yourself and we never view your card details